FAQS

What currency are the prices do I see on the site?
All prices are USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 business days for production time for your order to ship out, average shipping times are 2-4 Business days.
Tracking numbers will be updated 1-3 days after your order has been SHIPPED.

I am not in love with my order, can it be returned? What if there is an issue?
We offer free items back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for your free items to be reshipped. You must ship it back at your own expense, once we have received the product we will send back new items & a inconvenience gift on us 😌. Please Include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a new package .

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide but the  average shipping time is 3-5 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you just contact us at Email : locqueenproducts.com Phone : 919-722-9610